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HOTEL SPA LE SUISSE

POLICIES

 

Check-in

Rooms are available from 4:00pm on the day of arrival.

Check-out

Rooms must be left at 11:00am on the day of departure.

Late check out

A late check out time of 2:00pm is possible based on availability and for an additional fee.

Cancellation

You may cancel your reservation up to 72 hours prior to arrival to avoid cancellation fees. Otherwise, a 1 night penalty will be applied to the credit card on file. However, if you booked your reservation via Booking.com, Expedia.com, Bonjourquébec.com or other partners, we cannot process your cancellation request.

Pets

Pets are not allowed except for service dogs.

Damages

Damages incurred to room or hotel property will result in fees that will be billed to the credit card on file.

Credit Card

A credit card is mandatory upon reservation.

Sports equipment

No sports equipment (including bicycles) allowed in any room. Please inquire at the reception as to where the equipment can be stored.

Non-Smoking establishment

All rooms are non-smoking. A $200 or more room cleaning fee will apply if a smoking violation occurs.

Maximum occupancy

The number of clients must never exceed the predetermined maximum occupancy level of each room.

Guest privacy

In order to respect the peace and quiet of other guests, any excessive noise may result in you being asked to leave the hotel without a refund. A fee will be charged to cover any additional costs and/or compensation to other guests.

Check-in

Rooms are available from 4:00pm on the day of arrival.

Check-out

Rooms must be left at 11:00am on the day of departure.

Late check out

A late check out time of 2:00pm is possible based on availability and for an additional fee.

Cancellation

You may cancel your reservation up to 72 hours prior to arrival to avoid cancellation fees. Otherwise, a 1 night penalty will be applied to the credit card on file. However, if you booked your reservation via Booking.com, Expedia.com, Bonjourquébec.com or other partners, we cannot process your cancellation request.

Pets

Pets are not allowed except for service dogs.

Damages

Damages incurred to room or hotel property will result in fees that will be billed to the credit card on file.

Credit Card

A credit card is mandatory upon reservation.

Sports equipment

No sports equipment (including bicycles) allowed in any room. Please inquire at the reception as to where the equipment can be stored.

Non-Smoking establishment

All rooms are non-smoking. A $200 or more room cleaning fee will apply if a smoking violation occurs.

Maximum occupancy

The number of clients must never exceed the predetermined maximum occupancy level of each room.

Guest privacy

In order to respect the peace and quiet of other guests, any excessive noise may result in you being asked to leave the hotel without a refund. A fee will be charged to cover any additional costs and/or compensation to other guests.